Warranty


Warranty


The warranty for any defects of the products is based on the statutory provisions.

Vintage Carpets

​Consequential or incidental damage: As part of this warranty, we exclude consequential and /or incidental damages and do not incur any costs. This includes any kind of loss, re-purpose or damage that has not occurred to the carpet itself and/or is due to a defect in the carpet. Included are, without any restrictions, shipping costs, delivery delays, additional handling and handling costs. Colors are subject to different color batches and may differ from those displayed on the images displayed. This is not a product shortage. Our partners use the highest quality dyes available, which offer the highest resistance to bleaching. It should be noted that there are no dyes that are completely “photostable” or cannot fade in different lighting conditions. Over time, all materials exposed to strong sunlight or headlights fade. White materials can turn yellow over time due to strong sunlight or headlights. Color deviations and changes are not manufacturer errors. Basically, all handmade carpets lose material in the initial phase (e.g. excess wool) and is therefore not to be regarded as a defect. In individual cases, it can happen, for example, that individual threads are caused by strong suction. They can cut them off with a commercially available nail scissors. Personalised and tailor-made carpets are unfortunately excluded from exchange. However, every complaint /complaint is individually checked and evaluated by our customer service.

Warranty does not include:

  • Damage caused by careless opening of the shipping packaging in which the carpet is delivered, e.g. knife cuts
  • Damage caused by accidents or improper handling, e.g. stains, dirt, burn holes, water stains, cuts and damage caused by pets
  • Damage and irregularities in carpets placed on stairs, bathrooms or kitchens
  • Damage and irregularities due to moisture
  • Damage and irregularities due to the materials selected by the customer
  • Damage and color changes due to external external influences such as bleaching due to sunlight, headlights or spilling of household chemicals or other substances
  • Deviations and differences between the color and texture on the displayed images and the actual carpet
  • Damage and irregularities due to improper installation
  • Natural age-related wear and discoloration such as yellowing

Pillows

​Consequential or incidental damage: As part of this warranty, we exclude consequential and /or incidental damages and do not incur any costs. This includes any kind of loss, re-purpose or damage that has not occurred to the pillow itself and/or is due to a defect in the pillow. Included are, without any restrictions, shipping costs, delivery delays, additional handling and handling costs. Colors are subject to different color batches and may differ from those displayed on the images displayed. This is not a product shortage. Our partners use the highest quality dyes available, which offer the highest resistance to bleaching. It should be noted that there are no dyes that are completely “photostable” or cannot fade in different lighting conditions. Over time, all materials exposed to strong sunlight or headlights fade. White materials can turn yellow over time due to strong sunlight or headlights. Color deviations and changes are not manufacturer errors. Personalised and tailor-made pillows are unfortunately excluded from the exchange. However, every complaint /complaint is individually checked and evaluated by our customer service.

Warranty does not include:

  • Damage caused by careless opening of the shipping packaging in which the pillow is delivered, e.g. knife cuts
  • Damage caused by accidents or improper handling, e.g. stains, dirt, burn holes, water stains, cuts and damage caused by pets
  • Damage and irregularities in pillows that were used improperly
  • Damage and irregularities due to moisture
  • Damage and irregularities due to the materials selected by the customer
  • Damage and color changes due to external external influences such as bleaching due to sunlight, headlights or spilling of household chemicals or other substances
  • Deviations and differences between the color and texture on the displayed images and the actual pillow
  • Damage and irregularities due to improper installation
  • Natural age-related wear and discoloration such as yellowing

Cover

​Consequential or incidental damage: As part of this warranty, we exclude consequential and /or incidental damages and do not incur any costs. This includes any kind of loss, amendment or damage that has not occurred to the ceiling itself and/or is due to a defect in the ceiling. Included are, without any restrictions, shipping costs, delivery delays, additional handling and handling costs. Colors are subject to different color batches and may differ from those displayed on the images displayed. This is not a product shortage. Our partners use the highest quality dyes available, which offer the highest resistance to bleaching. It should be noted that there are no dyes that are completely “photostable” or cannot fade in different lighting conditions. Over time, all materials exposed to strong sunlight or headlights fade. White materials can turn yellow over time due to strong sunlight or headlights. Color deviations and changes are not manufacturer errors. Basically, all high-quality ceilings lose material in the initial phase (e.g. excess wool) and is therefore not to be regarded as a defect. In individual cases, it can happen, for example, that individual threads are caused by strong friction. They can cut them off with a commercially available nail scissors. Personalised and tailor-made blankets are unfortunately excluded from exchange. However, every complaint /complaint is individually checked and evaluated by our customer service.

Warranty does not include:

  • Damage caused by careless opening of the shipping packaging in which the ceiling is delivered, e.g. knife cuts
  • Damage caused by accidents or improper handling, e.g. stains, dirt, burn holes, water stains, cuts and damage caused by pets
  • Damage and irregularities in blankets, improperly used
  • Damage and irregularities due to moisture
  • Damage and irregularities due to the materials selected by the customer
  • Damage and color changes due to external external influences such as bleaching due to sunlight, headlights or spilling of household chemicals or other substances
  • Deviations and differences between the color and texture on the displayed images and the actual ceiling
  • Damage and irregularities due to improper installation
  • Natural age-related wear and discoloration such as yellowing

Mirror

​Consequential or incidental damage: As part of this warranty, we exclude consequential and /or incidental damages and do not incur any costs. This includes any kind of loss, conversion or damage that has not occurred to the mirror itself and/or is due to a defect in the mirror. Included are, without any restrictions, shipping costs, delivery delays, additional handling and handling costs. Colors are subject to different color batches and may differ from those displayed on the images displayed. This is not a product shortage. Our partners use the highest quality materials that offer the highest resistance. It should be noted that there are no dyes that are completely “photostable” or cannot fade in different lighting conditions. Over time, all materials exposed to strong sunlight or headlights fade. White materials can turn yellow over time due to strong sunlight or headlights. Color deviations and changes are not manufacturer errors. In some cases, small irregularities, such as air bubbles, may occur both on the mirror and on the attached stickers, which are due to the delicate manual work of the products, but which we do not consider to be a defect. Personalised and tailor-made mirrors are unfortunately excluded from the exchange. However, every complaint /complaint is individually checked and evaluated by our customer service.

Warranty does not include:

  • Damage caused by careless opening of the shipping packaging in which the mirror is delivered, e.g. knife cuts
  • Damage caused by accidents or improper handling, e.g. stains, dirt, burn holes, water stains, cuts and damage caused by pets
  • Damage and irregularities in mirrors, improperly used
  • Damage and irregularities due to moisture
  • Damage and color changes due to external external influences such as bleaching due to sunlight, headlights or spilling of household chemicals or other substances
  • Deviations and differences between the color and texture on the displayed images and the actual mirror
  • Damage and irregularities due to improper installation
  • Natural age-related wear and discoloration such as yellowing
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